IT Services

As an Executive level strategic objective, for the automation operations team delivering success was vital. The primary goal was to increase the speed of doing business, requiring identification of the most beneficial and feasible processes to
automate.

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Our engagement took the form of Technical Design Sprints to capture and validate viable process candidates. The Client’s initial focus was Billing Operations, IT Service Operations, and Order Management. Working with the Client’s defined metrics and KPI’s an Analysis Matrix and Feasibility Assessment was undertaken. This enabled the removal of processes identified as unviable through the early identification of risks and dependencies. This maximised the success of the automation initiative by only progressing suitable
process candidates.

An Automation Roadmap was defined and prioritised based on feasibility and highest-ranked business benefits and outcomes.

An Enablement Program delivers the next step in the automation journey for the Client to deploy automation into production.